Online/Mobile Banking Help
Please call Customer Service at 574-235-2000 or visit your Banking Center for assistance.
Can I setup a Zelle® contact using their account number instead of their email address or U.S. mobile number?
For the fastest delivery speed and the best results, do not enter an account number when setting up a new contact. Setup your contact using the email address or U.S. mobile number they used when registering for Zelle.
Yes, but you must use a different email address or U.S. mobile number for each bank account you enroll with Zelle. Since your email address or U.S. mobile number is a unique identifier that tells us where to deposit your money, you need a different email address/U.S. mobile number for each account you enroll with Zelle.
Here’s what you should do:
- If the person has not yet enrolled with Zelle®, you can try to cancel the payment. To check whether the payment is still pending, go to your Zelle activity page in the 1st Source Mobile App, find your transaction to see if it is still listed and pending, and if so, choose the payment you want to cancel, and then select "Cancel This Payment."
- If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled.
- If the payment is no longer pending, call/ text message/email the person you accidentally sent money to and ask them to send the money back.
Log into our Mobile App, click "Send Money with Zelle®," then click "Activity." If the payment is listed as "pending," the recipient has not yet enrolled with Zelle and has not received the money. If the payment is listed as "Completed," the money moves directly into their account, typically in minutes.